What support includes
Support is limited to the documentation, firmware releases, recovery files, compatibility notes, corrections, and technical notices published by PromptForge for the specific product.
What purchases do not include
Unless a listing expressly states otherwise, purchases do not include:
- One-on-one setup or installation service
- Coding instruction or programming lessons
- Custom firmware or custom software development
- Project design or integration consulting
- Repair training or remote repair service
- Troubleshooting unrelated third-party hardware or software
- Guaranteed response times or indefinite update support
Used gear
Used Lab & Radio Gear does not include technical support beyond the accuracy of the listing and any documentation or accessories expressly stated as included.
Firmware and recovery
Firmware, recovery files, and instructions must be used only with the hardware versions and procedures for which they are published. Modification, unsupported reflashing, or use with unrelated hardware is outside the support boundary.
Contact channels
Product, firmware, recovery, documentation, and compatibility questions: support@promptforge.social.
Payment, order, UPS shipping, shipping-damage, return, and refund questions: orders@promptforge.social.